210 W. Avenue C
(254) 501-7800
(254) 220-4183
(254) 501-7800 (option 2)
We accept:
Master Card/Visa/Discover Credit or Debit cards
Money Orders, Checks or Travelers Checks
A $2.00 service fee is applied to all credit card transactions.
YOU CAN MAKE PAYMENTS:
In Person:
Utility Collections Division
210 West Avenue C. (map)
Hours of Operation: Monday-Friday
8 a.m. to 5 p.m.
Online
By mail
Utility Collections Division
P.O. Box 549
Killeen, TX 76540-0549
By phone
(254) 220-4183
By Bank Draft
(download authorization form)
After-hours reconnect:
(254) 501-7800 (option 2)
- New Accounts Application
Residential
Commercial - E-Bill Authorization Form
- Automatic Bank Draft Authorization
- Service Rates effective October 1, 2015
Rates
effective October 1, 2015
|
New Accounts Residential Commercial |
Transfer of Service Residential Commercial |
|
Disconnection of Service Residential & Commercial |
|
To apply for a new account you must come into our office. For same day service you need to be in our office by 12:00 p.m. After Hours service is available for an additional fee. Each person to be listed on the account must come to the office. If a person is not physically present they cannot be added to an account.
Document Requirements:
- Lease or Deed to the property
- Picture Identification (for each person to be listed on account)
Examples: Drivers License, Military Identification Card, Passport, Alien Registration Card - Proof of Social Security Number (for each person to be listed on account)
Examples: Social Security Card, W2, Paycheck (full social security number must be listed), Income tax return
Deposit Information:
- $90.00 – Standard deposit
- Good Credit Waiver – If you have previously had a full 12 months of service with the City of Killeen and did not have a late payment.
To apply for a new account you must come to our office. For same day service you need to be in our office by 12:00 p.m. After Hours service is available for an additional fee.
Document Requirements:
ONE of the following items are needed:
- Assumed Name Certificate (from Priest Drive Annex)
- Articles of Incorporation
- Certificate of Partnership
- Proof of Ownership
ALL of the following items are needed:
- Proof of Tax ID or Social Security Number
- Certificate of Occupancy (from City Hall)
- Photo ID
- Lease or Deed to the property
- If you are not the owner, a letter stating that you have authority to open the account written on company letterhead
Deposit Information:
Commercial account deposits are based on meter size. You may contact our office at (254) 501-7800 or by emailing utilitybilling@killeentexas.gov to find the correct meter size/deposit information
| 3/4" | meters | $ 75.00 |
| 1" | meters | $150.00 |
| 1.5" | meters | $200.00 |
| 2" | meters | $300.00 |
| 3" | meters | $400.00 |
| 4" | meters | $500.00 |
| 6" | meters | $700.00 |
| 8" | meters | $900.00 |
To transfer service from one Killeen address to another you must come to our office. For same day service you need to be in our office by 12:00 p.m. After Hours service is available for an additional fee.
The person applying for the transfer of service must be listed on the current account and on the lease or deed for the new address. The primary person currently listed on the account must be on the lease or deed to the new address.
Service can be on at both addresses for up to seven (7) calendar days. If you require both addresses on for longer than seven (7) calendar days a second deposit will be required for the new address.
Document Requirements:
- Lease or Deed to the new address
- Picture Identification
Examples: Drivers License, Military Identification Card, Passport, Alien Registration Card
To transfer service from one Killeen address to another you must come to our office. For same day service you need to be in our office by 12:00 p.m. After Hours service is available for an additional fee.
The person applying for the transfer of service must be listed as an authorized agent on the current account or bring a letter of authorization from the owner/authorized agent.
Service can be on at both addresses for up to seven (7) calendar days. If you require both addresses on for longer than seven (7) calendar days a second deposit will be required for the new address.
Document Requirements:
- Lease or Deed to the new address
- Certificate of Occupancy
- Picture Identification
Examples: Drivers License, Military Identification Card, Passport, Alien Registration Card
Deposit Requirements:
If the required deposit for the new address is higher than the current deposit amount the difference has to be paid before service can be connected.
It is the responsibility of the customer to contact the Utility Collections Department to stop billing on your account. If a customer does not notify our department to terminate service the account will continue to bill and the customer will be responsible for all charges accumulated as a result of any failure to contact us. A confirmation number is given when the request is made for customer records.
To request a disconnection of service you may come to our office, call (254) 501-7800 or email utilitybilling@killeentexas.gov. When emailing you must include the service address, name on the account, forwarding address and desired termination date. An email will be sent back with the confirmation number.