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Killeen, Texas
Official Website for the City of Killeen, Texas
City Departments  * Finance  * Utility Collections 

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 Payments

We accept:

Master Card/Visa/Discover Credit or Debit cards
Money Orders, Checks or Travelers Checks

A $2.00 service fee is applied to all credit card transactions.
 

YOU CAN MAKE PAYMENTS:
In Person:
Utility Collections D
ivision

210 West Avenue C. (map)
Hours of Operation: Monday-Friday
8 a.m. to 5 p.m.

Online

Pay your utility bill online


 

By mail
Utility Collections Division
P.O. Box 549
Killeen, TX 76540-0549

By phone
(254) 220-4183

By Bank Draft
(download authorization form)

Email Utility Billing

After-hours reconnect:
(254) 501-7800
(option 2)

 Forms
  • New Accounts Application
    Residential
    Commercial
  • E-Bill Authorization Form
  • Automatic Bank Draft Authorization
  • Service Rates effective October 1, 2015
Killeen Utility Building
The Utility Collections Department is located at 210 W. Avenue C
Hours of Operation: Monday – Friday
8:00 a.m. to 5:00 p.m.
 
Main Number (254) 501-7800
Payment by phone (254) 220-4183
After hours service (254) 501-7800 (option 2)
E-mail: Utility Billing

 

 Your account

Rates
effective October 1, 2015

New Accounts
Residential
Commercial
Transfer of Service
Residential
Commercial
Disconnection of Service
Residential & Commercial

 

 New Account - Residential

To apply for a new account you must come into our office.  For same day service you need to be in our office by 12:00 p.m.  After Hours service is available for an additional fee.  Each person to be listed on the account must come to the office.  If a person is not physically present they cannot be added to an account.

Document Requirements:

  • Lease or Deed to the property
  • Picture Identification (for each person to be listed on account)
    Examples:  Drivers License, Military Identification Card, Passport,  Alien Registration Card
  • Proof of Social Security Number (for each person to be listed on account)
    Examples: Social Security Card, W2, Paycheck (full social security number must be listed), Income tax return

Deposit Information:

  • $90.00 – Standard deposit
  • Good Credit Waiver – If you have previously had a full 12 months of service with the City of Killeen and did not have a late payment.

Download the New Residential Accounts Application

 

 New Account - Commercial

To apply for a new account you must come to our office.  For same day service you need to be in our office by 12:00 p.m.  After Hours service is available for an additional fee. 

Document Requirements:
ONE of the following items are needed:

  • Assumed Name Certificate (from Priest Drive Annex)
  • Articles of Incorporation
  • Certificate of Partnership
  • Proof of Ownership

ALL of the following items are needed:

  • Proof of Tax ID or Social Security Number
  • Certificate of Occupancy (from City Hall)
  • Photo ID
  • Lease or Deed to the property
  • If you are not the owner, a letter stating that you have authority to open the account written on company letterhead 

Deposit Information:

Commercial account deposits are based on meter size.  You may contact our office at (254) 501-7800 or by emailing utilitybilling@killeentexas.gov to find the correct meter size/deposit information

3/4" meters $ 75.00
1" meters $150.00
1.5" meters $200.00
2" meters $300.00
3" meters $400.00
4" meters $500.00
6" meters $700.00
8" meters $900.00

Download the New Commercial Accounts Application

 Transfer of Service - Residential

To transfer service from one Killeen address to another you must come to our office. For same day service you need to be in our office by 12:00 p.m. After Hours service is available for an additional fee.

The person applying for the transfer of service must be listed on the current account and on the lease or deed for the new address. The primary person currently listed on the account must be on the lease or deed to the new address.

Service can be on at both addresses for up to seven (7) calendar days. If you require both addresses on for longer than seven (7) calendar days a second deposit will be required for the new address.

Document Requirements:

  • Lease or Deed to the new address 
  • Picture Identification
    Examples:  Drivers License, Military Identification Card, Passport,  Alien Registration Card

Download the Transfer Application

 

 Transfer of Service - Commercial

To transfer service from one Killeen address to another you must come to our office. For same day service you need to be in our office by 12:00 p.m. After Hours service is available for an additional fee.

The person applying for the transfer of service must be listed as an authorized agent on the current account or bring a letter of authorization from the owner/authorized agent.

Service can be on at both addresses for up to seven (7) calendar days. If you require both addresses on for longer than seven (7) calendar days a second deposit will be required for the new address.
 

Document Requirements:

  • Lease or Deed to the new address 
  • Certificate of Occupancy
  • Picture Identification
    Examples:  Drivers License, Military Identification Card, Passport,  Alien Registration Card

Deposit Requirements:

If the required deposit for the new address is higher than the current deposit amount the difference has to be paid before service can be connected. 

 

 Disconnection of Service

It is the responsibility of the customer to contact the Utility Collections Department to stop billing on your account. If a customer does not notify our department to terminate service the account will continue to bill and the customer will be responsible for all charges accumulated as a result of any failure to contact us. A confirmation number is given when the request is made for customer records.

To request a disconnection of service you may come to our office, call (254) 501-7800 or email utilitybilling@killeentexas.gov. When emailing you must include the service address, name on the account, forwarding address and desired termination date. An email will be sent back with the confirmation number.
 

 

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