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Animal Services

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1. Do dogs and cats have to be spayed or neutered?

All dogs and cats over four months of age living in Killeen must be spayed or neutered. There are limited exceptions for competition and breeding animals.

2. Where can I find the city ordinance pertaining to animals?

Please refer to the Animal chapter of our City Code of Ordinances.

3. What is a microchip?

A microchip is a small, electronic chip that is implanted under an animal's skin that transmits an identification number to a scanner. All dogs and cats over four months of age living in Killeen must be microchipped. There are limited exceptions.

4. How many dogs / cats can I have in Killeen?

There is no limit.

5. Can I have pigs in the city limits?

No, pigs are not allowed in the city limits.

6. Is there a rule about rabbits?

The pen must be 50 feet away from all residents except the owners.

7. Can I keep chickens or carrier pigeons in the city? What about turkeys or pheasants?

No. Livestock including chickens and other fowl is not permitted in the city limits. (Certain agriculturally zoned property is exempted from this restriction.)

8. Does my dog have to be on a leash when I take him/her for a walk?

Dogs must be on a leash any time they are outside of a fenced-in yard.

9. What should I do if I find a stray animal?

Call Animal Services, and tell them where the dog is, the color of it and whether you are able to hold the dog for animal control to pick up from your residence. If at all possible, please bring the animal to the shelter.

10. What exactly is considered animal abuse?

According to city ordinance, Chapter 6, Section 6-38 Cruelty to Animals, cruelty consist of, but is not limited to:

• Instigating combat between animals and humans
• Crop ears or dock tails on an animal, except by a licensed veterinarian
• Not providing sufficient food, water and shelter
• Not providing necessary veterinary care
• Beat, hit strike, punch, bully, harass, intimidate or mentally abuse an animal
• Placing a collar or chain on an animal that would hamper or hinder the animal's movement
• Tie, chain, tether or stake a dog and endanger its health, safety or well-being

11. What can I do if I have seen someone abuse their animal?

Call Animal Services at 254-526-4455 and give the address where it is taking place and what you saw. If you can, take a picture to document the incident.

12. What is the rule about stray cats?

If a cat is off the owner’s property it is a stray and can be picked up.

13. Someone's dog bit me. What should I do?

Call Animal Services at 254-526-4455.

14. My animal escaped from my back yard. Where can I look for it?

You can find local area rescues and shelters that may have your animal. Some rescues also have links on their websites where you can post a lost (or found) animal.

15. How can I be sure my animal is returned to me in case it gets away?

Have an identification tag with active phone number, rabies tag and microchip.

16. My pet has died; how do I dispose of the body?

You can bring the deceased animal to Animal Services and they will incinerate the body for a fee. You will not be able to collect the ashes.  If you would like more information with cremation services, our office would be happy to provide that to you.  

17. Where do I go to pay a fine for an animal violation?

You have to go to Killeen Municipal Court at:

200 E Avenue D
Killeen, TX 76541

18. What do I need to do to adopt a pet from the city animal shelter?

You will need a photo identification and pay the adoption fee as posted at the time.

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Citizen's Police Academy

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1. What is the Citizen's Police Academy?

The Killeen Citizen's Police Academy is a 48 hour block of instruction designed to give the public a working knowledge of the police department. The academy was created in order to provide information to the citizens so that they may make informed judgments about police activities. This will increase awareness of the Killeen Police Department and help to dispel misconceptions that the community may have about the department.

2. When does the Citizen's Police Academy meet?

The Killeen Police Department offers two 12 week sessions each year, a spring session and a fall session. Classes are held once a week on Monday nights from 6 to 9 p.m. The class also participates in a Range Day which is held on one Saturday from 9 a.m. to 5 p.m. during each session.

3. What topics are covered in the Killeen Citizen's Police Academy?

Topics covered include:

• Bicycle Unit
• Crime Prevention
• Crimes Against Persons and Juveniles
• Crimes Against Property
• Criminal Investigation Division
• Gangs
• K-9
• Legal Issues
• Officer Training
• Patrol Division
• Traffic Unit
• Weapons

Students also have a 4-hour ride-along with a uniformed police officer.

4. Who can attend the Citizen's Police Academy?

The academy is open to anyone age 18 and over who lives in or is employed within the city limits of Killeen. Applicants must submit and undergo a criminal history check.

5. What's after graduation?

Students completing the 12 week instructional course may elect to join the Citizen's Police Academy Alumni Association.

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COVID-19

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1. How many cases of COVID-19 has Killeen had?

The cases in Bell County have been steadily increasing since June 2021. Here are the latest numbers:

https://www.bellcountyhealth.org/

2. Am I required to wear a mask?

Here is Governor Greg Abbott’s latest Executive Order from July 29, 2021. Residents must follow guidelines set by private businesses, as well.

https://www.killeentexas.gov/DocumentCenter/View/4518/Governors-Executive-Order-GA-38?bidId=

3. Is there a shelter in place order?

No

4. What is the City of Killeen doing to stop the spread of COVID-19?

The City of Killeen continues to actively monitor the COVID-19 situation. We remain engaged with federal, state and local emergency agencies to evaluate risks, obtain resources and plan response. The situation continues to change, and we are adjusting internal and external protocols for employee and public safety.

The City of Killeen is taking all advisories about COVID-19 very seriously and has initiated a number of changes meant to limit virus exposure for employees and the public we serve.

View news releases

5. What facilities are open, closed, changed?

All facilities are under normal operational hours. Masks and social distancing are encouraged, but not mandated. Click each department for their business hours.

Airports
Animal Services
Building Permits
Fire Department
Libraries
Killeen Arts & Activities Center
Killeen Civic & Conference Center
Municipal Court
Parks & Recreation
Police Department
Solid Waste
Senior Centers
Utility Collections

6. Are churches closed?

No;  However, churches are encouraged to follow CDC guidelines for COVID-19 mitigation measures. Attendees should check each church website for specific information on how individual religious institutions are conducting their services.

7. Is COVID-19 affecting Killeen schools?

A Texas Supreme Court rejected Governor Aboott’s mask mandate suspension in Texas schools on Aug. 19, allowing schools to require students to wear masks as per the mandates by local authorities. Please visit the individual school website/call the individual school for any additional information on COVID-19 measures they may enforce/follow. Here is a link to Governor Abbott’s COVID-19 site: https://gov.texas.gov/coronavirus.

8. Can COVID-19 affect my drinking water?

State and federal water regulations have established treatment requirements for public water systems that prevent waterborne pathogens like viruses from contaminating municipal water systems. Standard treatment and disinfection processes are expected to be effective against the COVID-19 virus.

The City of Killeen Water & Sewer Division conducts thorough TCEQ required compliance monitoring to ensure the safety of your drinking water.

9. Can I host/attend an event?

Yes. Citizens are encouraged to properly follow CDC guidelines of indoor masking, social distancing and washing hands. Here is also the Governor’s latest Executive Order from July 29. https://www.killeentexas.gov/DocumentCenter/View/4518/Governors-Executive-Order-GA-38?bidId=

10. Can I be evicted during the COVID-19 emergency?

Please follow this link for the latest on halting eviction proceedings. https://www.hud.gov/coronavirus/resources_for_renters

11. What is COVID-19?

Coronavirus disease (COVID-19) is primarily a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a “novel” or new coronavirus that was first identified during an investigation into an outbreak in Wuhan, China. Other coronaviruses cause mild disease like the common cold.

The virus that causes COVID-19 may be passed from an infected person in several ways, including:

• Respiratory droplets released into the air by coughing and sneezing;
• Close personal contact, such as touching or shaking hands;
• Touching an object or surface with the virus on it, then touching your mouth, nose, or eyes before washing your hands.

Most patients with COVID-19 may have no or mild symptoms. Some may develop:

• fever
• cough
• shortness of breath

If you have not recently travelled to an area with confirmed COVID-19 infections, your risk of infection is extremely low. Should you develop symptoms, it is more likely you have the common cold or Influenza (flu) and you should contact your medical provider for additional guidance.

The best way to prevent infection is to take precautions to avoid exposure to this virus. These are exactly the same precautions you would take to avoid coming down with a cold or the flu.

The United States Centers for Disease Control and Prevention recommends these everyday actions to help prevent the spread of all respiratory viruses: 

• Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Avoid close contact with people who are sick.
• Stay home when you are sick.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
• Clean and disinfect frequently touched objects and surfaces.

There is currently no vaccine to protect against COVID-19. The best way to prevent infection is to avoid exposure to the virus.

There is no specific antiviral treatment for COVID-19. People with COVID-19 infection receive supportive treatment including fluids to prevent dehydration, medicines to decrease fever or muscle aches, and sometimes oxygen therapy.

12. Who is most at risk of severe illness from COVID-19?

Older adults and people who have serious chronic medical conditions such as heart disease, diabetes and lung disease are at higher risk of becoming seriously ill. If you are at higher risk for serious illness from COVID-19 because of your age or because you have a serious long-term health problem, it is critically important for you to take actions to reduce your risk of becoming infected with the disease. For more information for people at risk for serious illness from COVID-19 visit https://www.cdc.gov/media/releases/2020/p0625-update-expands-covid-19.html

13. What should I do if I believe I have been exposed to COVID-19?

If you believe you may be at risk of infection with COVID-19 and you develop symptoms, call ahead to a healthcare provider for additional guidance. Be sure to tell your healthcare professional about your recent travel or contact. Your healthcare professional may work with the county public health department and CDC to determine if you need to be tested for COVID-19.

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General

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1. How can I pay my bill online?

You can pay the following bills online:

• Pay your court fines
• Pay your utility bill

2. Where do I pay my Hotel Occupancy Tax?

For more information on paying the hotel occupancy tax, visit http://www.killeentexas.gov/finance

3. Where is the trash collection schedule?

Garbage collection falls under the Solid Waste department. Your neighborhood has an assigned "trash day." Garbage collection runs daily as scheduled, even on holidays. We have a transfer station where you can take your large items and any garbage you want to get rid off before your regular trash day. If you are interested in recycling, we also have a recycling center.

4. How do I report a streetlight outage?

Streetlight outages can be reported online or by calling 888-313-4747.

5. How do I report an electric outage?

Streetlight outages can be reported online or by calling 888-313-4747.

6. Where is City Hall located?

City Hall is located at:

101 N College Street
Killeen, TX 76540
Phone: 254-501-7600

7. Where do I apply for a job?

The Human Resources department is located at 718 N. 2nd Street, Building H, Suite B.

8. Where is the Golf Course?

The Golf Course is located between Skylark Field and Roy Reynolds Drive at:

1600 Stonetree Drive
Killeen, TX 76541

9. Where do I get city permits , garage sale applications and licenses?

The Permits Department issues all permits for the city. 

10. Where do I register to vote?

The County Tax Assessor-Collector is the Voter Registrar for Bell County.

11. Where are the Fire Stations in Killeen?

Killeen has 9 fire stations.

12. Where can I find the library online?

You can access our library system at the Library Portal, where you can check your account status, reserve books, or see whether a book is available at our library, and more.

13. Do you have exercise classes and sport events?

Our Parks and Recreation division hosts a number of sports events and offers a host of classes throughout the year.

14. Does the city have public transportation?

The city itself does not operate a public transportation system. Hill Country Transit District (HCTD) operates the HOP, a regional public transit system.

15. How can I contact a department to know that my inquiry, comment, complaint was received?

You can contact various city departments via our Report a Concern page. It lets you track any communication you enter on this site.

16. How do I file a property damage or injury claim against the city?

Please fill out the Notice of Claim form (PDF) and submit it with required proof to the Risk Management Division for processing.

17. How do I get a birth/death certificate or marriage license?

You can obtain copies of previously issued licenses and certificates at the state's vital records department. 

18. I want to get married, where do I get my license?

You can get information on marriage licenses from Bell County.

19. Where can I get / renew my driver's license?

The State of Texas Department of Public Safety issues driver's licenses.

20. Where can I register my vehicle?

The State of Texas Department of Transportation handles vehicle registrations.

21. I want o have a parade, block party or get a permit to assemble.

Fill out a Permit Application and return it to the City Secretary, City Hall. 

22. How do I apply for a business license?

You can apply at the Permit Department located at 101 E. Ave C.   

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Killeen Citizens On Patrol (KCOP)

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1. What do the KCOP volunteers do?

They patrol neighborhoods and act as eyes and ears for the police department.

2. Who are the KCOP volunteers?

They are housewives, students, teachers, professionals, blue collar workers, working and retired people. The key word is people just like you!

3. How do you become a KCOP volunteer?

There is an application process, a background check, 8 hours of classroom training and at least one ride-a-long with a uniformed Killeen Police Officer.

4. What are KCOP volunteers not?

They are not vigilantes, they are not armed (concealed weapon permits and weapons are left at home!). They do not take action other than to observe and report immediately to the police department In short, they are not out to get revenge or make arrests. They are visible, effective and a deterrent to criminal activity.

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Public Works - Backflow Prevention

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1. What is backflow?

Backflow occurs when water flow is reversed from its intended direction and, by way of a cross connection, is pushed or siphoned back into the drinking water system. Backflow can occur by the following mechanisms:

• Backsiphonage - The pressure in the drinking water system is lowered. This type of backflow can result from water line flushing, fire fighting, or water main breaks.
• Backpressure - The pressure in a customer's piping system is greater than that of the drinking water system. This primarily occurs in commercial applications involving pumps, high rise buildings, or boilers.
• Examples:
  • A garden hose submerged in a bucket of soapy water, hot tub, or swimming pool creates a cross connection. This allows the contaminated water (soapy water or chemically treated hot tub or pool water) to be backsiphoned into the water system.
  • Water containing lawn chemicals is backsiphoned into the water system by way of a lawn irrigation system.

2. How can cross connections and backflow affect my drinking water?

If a cross connection exists and backflow occurs, contaminants can be drawn back through pipes and into the drinking water system. This has the potential to pollute drinking water and create a potential health hazard. Examples:

• A garden hose is submerged in a bucket of soapy water. A water main breaks down the street, lowers water pressure, and soapy water from the bucket is backsiphoned through the hose and into the water system (backflow). At the same time, someone at the residence pours a glass of water from the kitchen faucet. The soapy water flows back out the kitchen faucet, creating a contaminated glass of water.
• A sprinkler head from a lawn irrigation system sits in a puddle of water containing fertilizer (cross connection). Two blocks down the street, firefighters connect to the water system to fight a fire and water pressure is lowered. The puddle of water containing fertilizer is backsiphoned through the sprinkler head and into the water system (backflow.) Meanwhile a neighbor is taking a shower. The fertilizer-contaminated water flows back through the water system and out the neighbor's shower head.

3. What can I do to prevent backflow?

The easiest way to avoid backflow is to eliminate cross connections between the drinking water system and contaminants. Sometimes cross connections cannot be avoided. In these cases, the installation of a backflow prevention device will stop backflow. Examples:

• Avoid creating a cross connection when filling a bucket, hot tub or swimming pool. By leaving a gap between the hose and the water in the container, you eliminate the cross connection and the possibility of backflow.
• Install a backflow prevention device between the lawn irrigation system and the drinking water system to prevent backflow.

4. What is a backflow prevention assembly?

A backflow prevention assembly is a mechanical valve arrangement, which prevents the reversal of water flow, once it has passed through the valve. There are different types of backflow prevention assemblies for different situations and different degrees of hazard.

5. When is a backflow prevention assembly required?

Anytime a connection to the water system is made, the City's Backflow Prevention Division should be contacted to determine backflow prevention requirements. The Backflow Prevention Division is open Monday through Friday, between the hours of 6:30 a.m. and 3 p.m. They can also be reached by calling 254-501-6500, ext. 4. A backflow prevention assembly may be required if you have a:

• Carbonation system
• Chemical feed
• Fire suppression system
• Lawn irrigation system
• Swimming pool or spa
• Water feature such as an ornamental fountain or fish pond

Underground Lawn Sprinklers / Irrigation Systems

The City of Killeen requires all underground lawn sprinkler / irrigation systems to have either a pressure vacuum breaker (PVB) or a reduced pressure zone assembly (RPZ) on all new installations. If there is an old double check in place, it is acceptable as long as it passes the test, once if fails or needs repair, it must be replaced with a PVB-where applicable or an RPZ. City code prohibits any type of cross connection which could endanger the water system.

6. What is a Certified Backflow Assembly Tester and how can I find one?

A Certified Backflow Assembly Tester is someone who has completed a state-approved, 40-hour training course in backflow prevention assembly testing and has passed a proficiency test to prove his/her knowledge. Many plumbing, fire sprinkler, and lawn irrigation companies, as well as backflow prevention testing companies, are listed in local telephone directories and provide testing services in the Killeen area. As a convenience, the City of Killeen maintains a partial list of companies offering the services of Certified Backflow Assembly Testers.

7. What does it cost to test a backflow prevention assembly?

Backflow prevention assembly testing is done by private companies who set their own rates. Testing costs vary, so getting quotes from several companies is recommended.

Texas Commission on Environmental Quality, TCEQ, mandates the City of Killeen establish and maintain a cross connection control program. The City of Killeen Ordinance states the City will terminate water service should a property owner fail to comply with cross connection/backflow regulations. This includes testing and maintenance of backflow prevention assemblies.

8. What are some different types of backflow prevention assemblies, devices, and methods?

Types of Backflow Prevention

• Air Gap (AG): An AG is a physical separation between the end of the discharge pipe and the flood level rim of the container being filled. The separation must be two times the diameter of the opening of the discharge pipe. This is the highest form of protection, since the drinking water supply is physically separated from the container.
• Atmospheric Vacuum Breaker (AVB): An AVB is a non-testable device consisting of an air inlet valve or float check, a check seat and an air inlet port(s). This device is designed to protect against a non-health hazard or a health hazard under a backsiphonage only.
• Double Check Detector Assembly (DCDA): The DCDA is a mechanical valve assembly consisting of two DCVAs, one that is line sized to provide full flow characteristics and one which is smaller (either half or three-quarter inches) located on a detector line. It is used for services having non-health hazards and under conditions of backpressure or backsiphonage, usually for fire suppression systems.
• Double Check Valve Assembly (DCVA): A DCVA is a mechanical valve assembly consisting of two internally loaded, independently operating, check valves together with tightly closing resilient seated shut-off valves upstream and downstream of the check valves. It is used for services having non-health hazards and under conditions of backpressure or backsiphonage, usually for fire suppression systems.
• Pressure Vacuum Breaker (PVB): A PVB is a mechanical valve assembly that includes a check valve, which closes with the aid of a spring when water flow stops. It also has an air inlet valve, which opens when the internal pressure exceeds atmospheric pressure, preventing backsiphonage. It is used for services having either health hazards or non-health hazards and no backpressure conditions; it is typically used on irrigation systems.
• Reduced Pressure Detector Assembly (RPDA): The RPDA is a mechanical valve assembly consisting of two RPs, one that is line sized to provide full flow characteristics and one which is smaller (either half or three-quarter inches) located on a detector line. The RPDA is used on fire suppression systems which pose a health hazard.
• Reduced Pressure Zone Assembly (RP): An RP is a mechanical valve assembly consisting of two internally loaded, independently operating, check valves and a mechanically independent, hydraulically dependent relief valve located between the check valves. It is used for services having either health hazards or non-health hazards and under conditions of backpressure or backsiphonage and gives the highest level of protection among the mechanical backflow prevention assemblies.

9. Do I need a permit to have a backflow prevention assembly installed and is there a permit fee?

Yes, a plumbing permit is required to install a backflow prevention assembly. Permits can be obtained Monday through Friday, between the hours of 8 a.m. and 5 p.m. through the City's Permit Department at:

100 E Avenue C
Killeen, TX 76541

For permit fee information, contact the Permits Department at 254-501-7762.

10. Who can install a backflow prevention assembly?

The property owner, a licensed plumber, or a landscape contractor licensed to install backflow prevention devices. A plumbing permit is required.

11. What does it cost to install a backflow prevention assembly?

Backflow prevention assembly installation is done by private companies who set their own rates. Installation costs vary, so getting quotes from several companies is recommended.

12. Why am I required to have my backflow prevention assembly tested?

Backflow prevention assemblies have internal seals, springs, and moving parts that wear out. Regular testing is required to ensure backflow prevention assemblies are functioning properly and have not been bypassed. A visual check of air gap assemblies is sufficient, while mechanical assemblies must be tested with special equipment.

13. How often do backflow assemblies need to be tested?

All backflow prevention assemblies must be tested at least annually and immediately following any repair, maintenance, or relocation. Assemblies that repeatedly fail may require more frequent testing or replacement.

14. Who is responsible for the testing and maintenance of the backflow prevention assembly?

It is the responsibility of the property owner to ensure the assembly is in good operating condition. A person who is state-certified in backflow assembly testing must perform the test and submit the results to the City of Killeen. If any repair work or maintenance is performed, the assembly must be retested immediately. All test results must be submitted to the City of Killeen. The Certified Tester should mail or bring the original test results to the City at:

City of Killeen
Water and Sanitary Sewer Department - Attention: BPAT&CSI
805 W Jasper
Killeen, TX 76542

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Public Works - Solid Waste

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1. What happens if my container is overloaded?

Do not fill your container above the rim such that the lid will not close. A closed lid helps prevent litter, odor, and spillage when the container is lifted for dumping. If the container is overloaded, an Overloaded Container Fee of $7.25 will be charged to your monthly bill. A tag will be tied to the handle, indicating this additional fee.

2. What if I need an additional container?

To request an additional containers, call the Solid Waste Division at 254-501-7785. There is a one time administrative fee of $20.00. Additional containers may be acquired by paying the monthly base fee for the additional container(s) requested.

Your monthly garbage fee is based on the number of containers issued to an address. Containers are assigned to an address by serial number. This serial number is hot stamped on the container. 

3. What kind of garbage can I put in the container?

Place typical household garbage in the container. Examples of what not to place in the container are: 

• Dead Animals
• Flammable Liquids or Solids
• Hazardous Materials
• Hot Ashes
• Medical Waste (Exposed Needles)
• Motor Oil
• Paints
• Solvents

In the interest of container cleanliness, we encourage you to use plastic bags for your garbage and to periodically clean out the container with water. Do not pack trash in your container too tightly or place objects of such length that could lodge against the sides of the container, thereby preventing or impeding the emptying of your container.

4. When do I place my container at curbside for pickup?

The container shall be placed at the curb not earlier than 8 p.m. prior to your collection day, but no later than 7 a.m. on your scheduled collection day. Remove your container from the curb and return to storage not later than 9 p.m. on your collection day. Do not leave your container at the curb. Containers observed to be on the street at time not allowed shall be removed by city employees and placed near the front edge of the residence or near the garage area. A fee of $10.00 will be charged for this service.

5. What are my options for excess garbage / rubbish or other bulky items that will not fit in the container?

Excess garbage may be placed in plastic bags only (no boxes), and placed at curbside at least four feet from your container. The vehicle operator will reload the excess bags of garbage into the container for dumping. An Excess Garbage Fee will be assessed, up to a maximum of two reloads per collection day, and this fee is $7.50 per reload. Your monthly garbage account will be billed for the extra fees.

Use services as explained under "Special Collection Services." Take the waste materials to the Transfer Station and use your free disposal per calendar month for up to 500 pounds.

6. What if something happens to my container?

The roll-out containers are the property of the City of Killeen and must not be painted, marked, abused, mutilated, altered, or modified in any way. Abuse and damage to a container by citizens shall result in an assessment equal to the replacement cost of the container and / or time and materials involved to repair such container. Examples of abuse include, but are not limited to:

• Overloading the container beyond the rated weight capacity of the container
• Fire damage caused by hot coals and / or ashes
• Painting or marking the container in any manner
• Failing to follow the proper care and use instruction for the container

7. What if my container is stolen or destroyed?

If the container is damaged or stolen, the following policy applies:

• If the damage is your fault, you will be required to pay for a replacement. For example, any container that is destroyed by hot ashes or coals shall be the responsibility of the customer, and it shall be replaced at the customer's expense.
• If the container is stolen from your residence at a time other than when it should normally be out for collection, you will be required to pay for a replacement. A stolen container must be reported to the Police Department and the Solid Waste Division. However, if the city damages your container, or it is stolen while out on a collection day, your container will be replaced at no cost to you.

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Public Works- Water Conservation

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1. Why are car washes permitted to continue during this drought/water conservation period?

The City of Killeen has it outlined on www.KilleenTexas.gov/WaterConservation, as well as the Code of Ordinances, that vehicle washing may be done at any time on the immediate premises of a commercial car wash or commercial service station. This is because they conserve year-round.
More than 60% of water at car washes is reused/reclaimed water that filters out all of the sediment and gets reused.
Unlike hand washing your car at home, where almost all the used water is wasted and chemicals end up in your yard or septic system, car washes have a responsibility to conserve water and protect the environment. They follow strict measures under the Environment Protection Agency. Residents who wash their cars at home use much more water than what is used at a car wash.

(Note: A typical restaurant uses 3,000-7,000 gallons/day, versus a car wash that uses 500-2,000 gallons/day)

2. Are there penalties for not adhering to the water restrictions?

Yes, there are penalties and they are all outlined in our Code of Ordinances on our website at www.KilleenTexas.gov/Ordinances. We do hope no one would need to be fined, only warned, though. We appreciate citizens helping identify anyone who may be in violation (including us-- the local/city government)! Citizens can call (254) 501-6319, which is our 24 hour water and sewer hotline and the concern will be addressed. 

3. Will the City provide discounts on our water bill?

No, the City of Killeen is unable to reduce billing costs, BUT when citizens conserve, they get a reward of a not only a better environment, but a much lower water bill and more money in their pockets.

4. Why do we need to conserve?

We appreciate citizens who think about others (today and future generations) and try their best to conserve this precious resource-- water.
 
 -Reducing our water usage reduces energy, which leads to SAVING MONEY and helps to reduce pollution and conserve resources.
 
 -Reducing water usage also keeps our communities safe: Firefighters, hospitals, gas stations, street cleaners, etc. all require large amounts of water to provide services to the community.
 
 -And if we make it a habit to conserve year round, we can appreciate the beautification that water conservation efforts have for our surroundings, like watering lawns, trees, flowers, and vegetable gardens, and filling public fountains at parks, etc.
 
***Please note-- there are penalties for violations, as outlined in our Code of Ordinances (www.KilleenTexas.gov/Ordinances). 

5. How can we conserve?

Here’s how everyone can do their part: 

To reduce your water usage by 10% and help our planet:

 -Only use water for normal use (cooking, washing, etc.) 

-Do not use water for watering landscaped areas with sprinkler systems, washing motor vehicles, and filling swimming pools, unless it is during designated watering periods

-Never use your toilet as a waste basket

-Do not let the water run while shaving or brushing teeth

-Take short showers instead of tub baths

 -If you must bathe in a tub, fill the tub only half full

-Detect and repair all leaks in irrigation systems

-Add food wastes to your compost pile instead of using the garbage disposal

-Operate the dishwasher only when completely full

 -Use the appropriate water level or load size selection on the washing machine

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Short Term Rental

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1. Are Short-Term Rentals required to collect and remit Hotel Occupancy Tax?

 Yes, the owner of a Short-Term Rental shall collect the Hotel Occupancy Tax (HOT) from their guests for the City, County, and State. Platforms like Airbnb and Vrbo generally remit the state portion of HOT on behalf of owners. It is the owner’s responsibility to remit the City and County portion themselves.

2. Where do I pay my Hotel Occupancy Tax?

For more information on paying the hotel occupancy tax, visit http://www.killeentexas.gov/finance.

3. Is my Short-Term Rental Permit transferrable?

No, the Short-Term Rental Operating License is non-transferable.

4. What if I do not get a permit for my Short-Term Rental?

Failure to obtain the required permit is a violation of the City of Killeen Code of Ordinances (operating without a license) and may result in enforcement action, including citations and fines.

5. Who should I call if tenants of Short-Term Rental in my area are causing problems?

The City of Killeen notifies neighbors of Short-Term Rentals when they receive a STR Permit. In this notification, we will include contact information for the owners. We encourage you to contact owners directly. If the issue relates to noise ordinance violations or criminal activity, we encourage you to contact Killeen Police non-emergency line at (254) 501-8830 or 911 if the situation is an emergency. If the issue relates to code enforcement issues, contact Code Enforcement at (254) 501-7608.

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Solar Eclipse

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1. What time will the total solar eclipse be seen in Killeen on April 8, 2024?

The optimal time of visibility is at 1:36p.m. in Killeen for a duration of 4 minutes and 16 seconds.

2. How many visitors are expected in the city/county leading up to and the day of the day of the eclipse—April 8, 204?

Killeen’s population is estimated to double (160,000 X 2= 320,000). Bell County’s population is expected to triple.

3. Is the City of Killeen hosting any Eclipse 2024 Watch Parties?

The City of Killeen is partnering with Central Texas College and the Mayborn Science Theater. 

The City of Killeen Parks and Recreation is having a Laser Light Show at the Lions Club Park Family Recreation Center on Saturday, April 6, 2024.  It will begin after sunset and last about 15 minutes. 

4. Will there be safety eyewear/special Eclipse 2024 glasses available?

The City of Killeen encourages citizens to wear the specialized sunglasses for this, and any solar eclipse, event. Our libraries will be distributing 2,000 solar eclipse glasses at no charge. They will be handed out at informational programs that will be held in March 2024 (one pair per attendee). While people do not have to have a library card to get a pair, they must attend the whole program.

5. Will there be additional cell phone towers due to anticipated influx of people?

At this time, no additional cell phone towers are planned.

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Youth Empowerment Program

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1. What does job readiness training consist of?

•  Career & Self Development
• Communication      
• Critical Thinking
• Equity & Inclusion
• Leadership
• Professionalism   
• Workplace Culture
• Policy and Safety
• Teamwork
• Technology

2. Who can Apply for youth employment opportunities?

• Applicant must be between the ages of 14 - 18 by June 1st of the year of the participation.
• Must reside in Killeen, Harker Heights, Nolanville, or Fort Cavazos
• Must have a valid/current school year student ID or Report Card, or a valid Texas ID
• Must have a Social Security Card

3. How do I apply?

To apply for the current employment session, please click the link below (City of Killeen Job Opportunities Link). The program application will be titled Killeen Youth Empowerment Program- Seasonal Youth-Hire.

4. How long is the program?

The program will be no more than 8-weeks.

5. How much will I be paid?

Pay will vary from each session. Youth hires will be paid at or above the legal minimum wage.

6. What will my schedule be?

Youth hires will work Monday through Fridays. Hours will be no more than 20hrs per week. The 20hrs will not be guaranteed. Youth will typically work from a shift of 8am -12pm or 1pm to 5pm.

7. Where will I work?

To provide a meaningful work experience for youth hires, we partner with several city departments to help place young people in meaningful jobs. After selection, Youth hires are strategically placed in positions based on a collection of criteria and job availability.

There may be situations where we cannot place a young person in a desired field of choice; however, the skills that can be learned and gained from each job will still be impactful

KYEP Staff will determine the suitability of the job for each Youth Participant based on the following criteria:

1. Application
2. Interview
3. Transportation Availability
4. Company/Agency Job Requirements
5. Job Availability
6. Skill Level
7. Recommendation Letters

8. Can I request time off?

Yes, although youth hires are considered part time employees and do not accrue leave. Therefore, time off will not be paid. Youth hires are allotted no more than three (3) consecutive and five (5) total days of absences for the duration of the program to maximize their summer experience benefits. Please notify your worksite supervisor and youth manager of any extenuating circumstances regarding absences.

9. How do I get Paid?

All youth hires will receive paper checks from the city.

10. What if I need assistance with the application process?

Please contact the Youth Program Manager at 254-616-3196.

11. What happens after I submit my application?

Once you complete the application it is essential to monitor your email, spam box, and phone for the next steps in the process. If it is determined that you will/will not be considered for this session, you will receive notification through the contact methods mentioned above. When completing the application please ensure that you provide the correct phone number and email.

12. What to expect after my interview?

If selected for a position, you will receive a digital job offer letter via email. The job offer is time sensitive. It is essential to monitor your email and phone for correspondence. If you fail to accept the job offer you will be considered as a withdrawal from the program. Please ensure when applying that you enter your email address correctly. Further, after the interview process check your spam box. If not selected for a position, you will receive notification via the provided email. 

13. What to expect after I receive a job offer?

Upon accepting the job offer, you will receive further correspondence via phone and email from human resources regarding the onboarding process. Failure to complete the digital onboarding process by the provided deadlines will result in an automatic withdrawal from the program.

A list of the forms that you will be completing for your digital onboarding process includes the I9 Form, W-4 form, Acknowledgement of Safety document, Employee Information Form, Texas Public Information Act form, and other required documents for hire.

If you need assistance with this process, please contact the Youth Program Manager at 254-616-3196.

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Youth Empowerment Program- Community/Business partipation

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1. How will the youth time be tracked?

Youth hires will be utilizing paper time sheets. It is the responsibility of the worksite and the hires to ensure that time sheets are accurate. If a youth worker is not in present on the date that time sheets must be submitted the document will still be submitted although the youth hires signature was not obtained.

2. How long will the youth be working in the department?

Youth will spend a total of 8 weeks at their worksites and 2 weeks in training and review. 

3. What will be requested from the worksite supervisors upon placement of youth?

1. Bi-weekly Evaluations
2. Completion of Timesheets
3. Brief description of job task prior to placing youth for training purposes.
4. Mentoring

4. When will youth report to the worksite?

Youth will complete one week of job-readiness training prior to be being placed at their worksites. They will spend 6 weeks at the worksite and then return to job readiness training for the final week of programing.

5. What task are youth by age prohibited from completing?

18 Years of Age- Once a youth reaches 18 years of age, he or she is no longer subject to the Federal Child Labor provisions. 

16 and 17 Years of Age- Under the FLSA, 16- and 17-year-olds may be employed for unlimited hours in any nonagricultural occupation other than those declared hazardous by the Secretary of Labor (see below). Several States do restrict the number of hours and times of day that this age group may be employed. Be sure to check with your State Department of Labor. You can find the State rules by logging onto www.youthrules.dol.gov

For additional information on Occupation Rules, both state and federal, as well as Child Labor Laws- Texas Workforce Regulations click this link.

6. How can my department or business Participate?

Currently youth are only being place within City of Killeen departments. The program is working towards placing youth hires within community business in the future. 

If your business is interested in hosting a youth-hire in the future, please complete the Killeen Youth Empowerment Worksite Participation Form. 

For City of Killeen departments that are interested in hosting a youth hire for the Fall 2023 Session (October 9^th -December 1st) please complete the KYEP Worksite Participation form also.