Utility Collections

Utility Building

To apply for a new account, you must complete a Residential Service Request and return it to our office in person or by email with the required documents.   For same day service request must be made by 12 p.m. After Hours service is available for an additional fee.

Document Requirements

  • Application
  • Lease or proof of ownership
  • Picture Identification (for each person to be listed on account)
    Examples: Alien Registration Card, Drivers License, Military Identification Card, Passport
  • Proof of Social Security Number (for each person to be listed on account)
    Examples: Income tax return, Paycheck (full social security number must be listed), Social Security Card, W2

Application

Deposit Information

  • $90.00 – Standard deposit
  • Good Credit Waiver – If you have previously had a full 12 months of service with the City of Killeen and did not have a late payment.

NEW ACCOUNT - COMMERCIAL

To apply for a new account, you must complete a Commercial Service Application and return it to our office in person or by email with the required documents.  For same day service the request must be received by 12:00 p.m.  After hours service is available for an additional fee.  

DOCUMENT REQUIREMENTS

One of the following items are needed:

  • Articles of Incorporation
  • Assumed Name Certificate (from Priest Drive Annex)
  • Certificate of Partnership
  • Proof of Ownership

All of the following items are needed:

  • Certificate of Occupancy (from City Hall)
  • Lease or Deed to the property (If you are not the owner, a letter stating that you have authority to open the account written on company letterhead)
  • Photo ID
  • Proof of Tax ID or Social Security Number

DEPOSIT INFORMATION

Commercial account deposits are based on meter size. You may contact our office at  254-501-7800 or by emailing us to find the correct meter size/deposit information.

  • 3/4 meters - $75
  • 1 meter - $150
  • 1.5 meters - $200
  •  2 meters - $300
  • 3 meters - $400
  • 4 meters - $500
  • 6 meters - $700
  • 8 meters - $900

APPLICATION

Transfer of Service - Residential

To transfer service from one Killeen address to another you must come to our office. For same day service you need to be in our office by 12 p.m. After Hours service is available for an additional fee.

The person applying for the transfer of service must be listed on the current account and on the lease or deed for the new address. The primary person currently listed on the account must be on the lease or deed to the new address.

Service can be on at both addresses for up to 7 calendar days. If you require both addresses on for longer than 7 calendar days a second deposit will be required for the new address.

Document Requirements

  • Lease or Deed to the new address 
  • Picture Identification
    Examples:  Alien Registration Card, Drivers License, Military Identification Card, Passport
  • Transfer Application (PDF)

Transfer of Service - Commericial

To transfer service from one Killeen address to another you must come to our office. For same day service you need to be in our office by 12 p.m. After Hours service is available for an additional fee.

The person applying for the transfer of service must be listed as an authorized agent on the current account or bring a letter of authorization from the owner/authorized agent.

Service can be on at both addresses for up to 7 calendar days. If you require both addresses on for longer than 7 calendar days a second deposit will be required for the new address.

Document Requirements

  • Certificate of Occupancy
  • Lease or Deed to the new address
  • Picture Identification
    Examples:  Alien Registration Card, Drivers License, Military Identification Card, Passport

Deposit Requirements

If the required deposit for the new address is higher than the current deposit amount the difference has to be paid before service can be connected.

Disconnection of Service

It is the responsibility of the customer to contact the Utility Collections Department to stop billing on your account. If a customer does not notify our department to terminate service, the account will continue to bill and the customer will be responsible for all charges accumulated because of any failure to contact us. A confirmation number is given when the request is made for customer records.

To request a disconnection of service you may come to our office, email, or call 254-501-7800. When emailing you must complete this form https://killeentexas.seamlessdocs.com/f/disconnectionrequest

An email will be sent back with the confirmation number.

Payment Type

  • Checks
  • Debit cards
  • Discover Credit
  • Master Card
  • Money Orders
  • Travelers Checks
  • Visa

A $2 service fee is applied to all credit card transactions.

Payment Options

  • After Hours Reconnect: 254-501-7800 (option 2)
  • By Bank Draft (PDF)
  • By Mail:
    Utility Collections Division
    PO Box 549
    Killeen, TX 76540-0549
  • By Phone:
    254-220-4183
  • In Person:
    Utility Collections Division
    210 W Avenue C
    Killeen, TX 76541
  • Pay Online

How to Pay your Bill