Sewer Service Lines

Sewer Line Blockage? Call SLWA at 1-833-785-4547

City of Killeen residential sewer service customers now have access to a program for sewer service line repairs in the public right of way (ROW). The City of Killeen has contracted with Service Line Warranties of America* (SLWA) to provide this service.

Who is covered?

  • All City of Killeen residential sewer service customers.

When Can I Use This Program?

  • The ROW sewer line program began May 1 and is available now.
  • There is no limitation on the number of ROW repairs you may have on your property.

What is Covered?

  • Repairs related to residential sewer service line issues in the public ROW including: sewer line leaks, permanent blockages, collapses and root intrusions.

What is Not Covered?

  • Sewer service line issues located on your private property generally defined as the area between your house and pavement (sidewalk, curb or roadway).
  • Commercial properties.
  • Properties with five or more dwelling units.
  • Damages caused by circumstances other than normal wear and tear.

How Do i Use This Program?

  • When you suspect there is an issue with your sewer service line:
    • Call SLWA at 1-833-785-4547 to begin the process.
    • A crew will be dispatched to determine the location of the issue.
    • SLWA will advise you of your next steps.
    • If the issue is determined to be in the public ROW, a plumber will be dispatched to make the repair at the discretion and expense of SLWA.

How Do I Help Prevent Sewer Blockages?

  • Never flush anything other than human waste and toilet paper down the toilet.
  • Never pour fats or greases like cooking oil, melted butter, salad dressing, etc. down the drain.
  • Collect used cooking oil and recycle it at Killeen Recycle Center.
  • Don't pour food scraps down the drain.